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The User Manual is located inside the control panel for your account.
To reach your control panel visit www.yourdomain.com/cpanel/ replacing yourdomain.com with your actual domain name.
The User Manual will provide instructions for using and troubleshooting the features available with your account plan as well as instructions for using and troubleshooting email, SSI's, PHP, ASP, etc., and several 3rd party scripts such as FTP, Outlook, Outlook Express, etc.
Referring to the user manual prior to submitting a support request will insure the fastest resolution to your specific issue.